Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty or incorrect items
If an item arrives faulty, damaged or isn’t what you ordered, contact us as soon as possible with your order number and photos. We’ll arrange a repair, replacement or refund and cover the return freight.
Change of mind
We accept change-of-mind returns on stock items within 30 days of delivery or pick-up, as long as the item is unused, unfitted and in its original condition and packaging. Contact us first so we can give you a return authorisation. You pay the freight to send the item back, and the original delivery charge isn’t refundable.
Items that can’t be returned for change of mind
- Roll cages, including bolt-in cages configured in our 3D cage builder, as they’re built to order for your vehicle and specification.
- Alloy fuel tanks and any custom or made-to-order item.
- Items that have been fitted, welded, drilled, painted or modified.
- Race fuel and other consumables once opened.
- Harnesses and safety equipment that have been used.
Cancelling an order
You can cancel an order for a full refund before production starts. Once materials have been cut for a made-to-order item, we may deduct the cost of the work already done. Call us as soon as possible if you need to make a change.
How to return an item
- Contact us by phone or email with your order number and the reason for the return.
- Once approved, pack the item securely and send it to 1/46 Holloway Drive, Bayswater VIC 3153, or drop it in to us.
- We’ll inspect the item when it arrives.
Refunds
Approved refunds are made to your original payment method within 5 business days of us receiving and inspecting the return. Your bank or PayPal may take a few extra days to show the funds.
Contact us
Brown Davis Motorsport
1/46 Holloway Drive, Bayswater VIC 3153
Roll cages, SXS & accessories: (03) 9115 7599 · [email protected]
Fuel tanks: (03) 9762 8722 · [email protected]
